How do I set up a repair on my device?

If your device is in obvious need of repair (i.e. cracked touch panel or other physical damage) please use the Online Repair Request Form to submit the repair request to our Technical Support team. Once the request has been submitted you will receive a Repair Authorization (RA) number and additional instructions on sending in your device for repair.

If it is not immediately known if the device needs to be sent in for repair, please contact Technical Support for troubleshooting assistance before submitting a repair request, as some issues can be resolved without requiring that a device be sent in for repair. Technical Support can be reached by calling 1.866.DYNAVOX (1.866.396.2869). In order to ensure the best possible service, please be sure to have the device and serial number available when placing a call to Technical Support.

*We are no longer doing repairs on the following products: 3100, Advocate, DynaMo, DynaMyte, Enkidu Products, ERICA, MightyMo, MiniMo, Palmtop, and Series 4. Due to the age of these products, the low call volume associated with them, and the lack of replacement parts, DynaVox is no longer providing phone support or doing repairs on these devices. The quickest way to get assistance for these devices going forward is through our online support options. You can research answers online by clicking the Support tab at the top of the page and searching our Knowledge Base. You can also email your questions to our Technical Support team by clicking the Ask a Question option on the left side of the page.

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