Exchange Policy

Card Exchange Policy and Process
Should one of our Technical Support Representatives determine that your system card must be exchanged, DynaVox Technologies will provide a new card (free of charge) and a shipping label to return the original card. To be able to continue this service, it is imperative that customers return the original card to DynaVox Technologies using the shipping label enclosed with the replacement card.

Cards are generally shipped via UPS two-day service.

Software Revisions
Revisions to DynaVox Series 4, V+/Vmax, M3, Palm3 and software are made available from time to time. These revisions are provided to our customers at no charge.

Software revisions generally require a Windows®-based personal computer, and/or USB storage drive and/or a transfer cable. If you do not have a transfer cable or USB storage drive, replacement cables and USB storage drives may be purchased by calling our Inside Sales Department at 1-866-DYNAVOX.

Returns and Exchanges
All products sold by DynaVox Systems, LLC are backed by a 30 day return policy. All returns require prior authorization by DynaVox Systems Management within 30 days from the date the product was shipped from DynaVox Systems, LLC Pittsburgh, PA. All approved returns must be shipped at Buyer's cost, and all items must be properly packaged as instructed by DynaVox Systems, LLC. Product returns, which are not approved, will not be accepted by DynaVox Systems, LLC.

This 30 day policy does not pertain to Special Ordered Parts. All products which are not considered a stocked item of DynaVox Systems, LLC are considered a special order and are non-returnable, non-refundable unless expressly authorized by DynaVox Systems Management. No exceptions will be made.

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