When I try to print, it opens up another software suite and does not print

It may be that it is not printing from the device due to 3rd party software

Article ID: 6211  |  Published: 11/7/2012  |  Last Updated: 11/7/2012


This may be because the setting for the Active Printer is set to a Virtual Printer within a 3rd party software application that was loaded. 

To change the active printer:
  1. Select the blue Main Menu (triangle) icon from the title bar. 
  2. Select Setup
  3. Select Setup Menu
  4. Select Input/Output Settings
  5. Select Printer
  6. Select the Printer from the list which represents your printer
  7. Select the Make Printer Active button

You should now be able to print without it opening up another software suite.