Question:

The Song Editor in the Series 5 software is not playing a song imported from another device.

The Song Editor (which is a function of the DECTalk speech engine) will easily play songs composed on the current device, but will not play song files imported from another device.

Applies To: Maestro, V/Vmax, V/Vmax+

Article ID: 6997  |  Published: 6/26/2014  |  Last Updated: 6/26/2014



Answer:

There can be several reasons that the Song file will not play on a newer device.

1)  The Song Editor will only work if DECTalk voices are installed.  If you do not have DECTalk voices on your device, contact Technical Support or Customer Service for information on your options to add that voice.

2)  The Song Editor and DECTalk voices are older programs, and sometimes take a while to get started in the Series 5 software on newer hardware.  If you are trying to play a song that has been created on another, older device, the song will take a while to load.  We have seen delays up to 5 minutes for longer songs.  The key is to be patient, and not try to close the editor or play the song again.
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