Q. How do I find the serial number on my device?

A. Most DynaVox and Impact devices have a label on the back that shows the serial number. To locate the serial number on a specific device, please refer to the list below.

DV4 or MT4 - The serial number can be found under the support leg. DV4 serial numbers begin with DV. MT4 serial numbers begin with MT.

MightyMo and MiniMo - The serial number can be found under the support leg. MightyMo serial numbers begin with MG. MiniMo serial numbers begin with MN.

Impact Devices - The serial number can be found on the back of the device and starts with T, S, E, H or P. The software ID number can be found in the software under Help > About IMPACT. The manufacturer's serial number is also generally located on the back of the device.

DynaWrite - The serial number can be found on the back of the device and begins with DWE.

Dynamo - The serial number is on the back of the device and starts with DY.

DynaVox 3100 and DynaMyte 3100 - The serial numbers are located on the back of the devices. DynaVox 3100 serial numbers begin with DNV. DynaMyte 3100 serial numbers begin with DM.

Q. How do I obtain replacement parts and accessories for my device?

A. For replacement legs, card covers and screen covers, call Technical Support at 1.866.DYNAVOX (396.2869). You will need to provide the following information to the Technical Support Representative handling your case: contact name, address with zip code, phone number with area code, and serial number of the device. Replacement parts of this nature are typically shipped free of charge via US Mail.

To purchase accessories such as carrying cases, shoulder straps and keyguards, please contact our Inside Sales team at 1.866.DYNAVOX (396.2869).

Q. Why is my call routed through an Automated Call System?

A. DynaVox Technologies staffs its technical support lines based upon call volume for each device to ensure that each of our customers is served in an efficient manner.

If you do not wish to use the automated system, you may contact Technical Support via e-mail or you may leave a message. It is important that your e-mail or voice mail message include your name, full address with zip code, phone number with area code, serial number of the device and a description of the issue.

Q. Will DynaVox Technologies always support my device?

A. DynaVox Technologies provides technical support for all devices that are in warranty. Owners of devices that have expired warrenties or are no longer eligible for warranty coverage will receive technical support via phone and can access our Knowledge Base online unless otherwise posted on our website.

Due to constant changes in the electronics industry, DynaVox Technologies may not be able to provide repair support for devices that are more than five years old. We make every good faith effort to continue to support all devices, but, at times, we are unable to obtain replacement parts (e.g., circuit boards, batteries, etc.) for older technology.

Q. How long can my DynaVox Technologies brand device maintain a warranty?

A. Extended warranty coverage for your DynaVox Technologies brand product may vary by device and date of shipment. In most cases, the devices can be warranted for up to five years from the date of purchase.