Frequently Asked Questions

This depends on the type of funding you will be using and the number of insurance policies that you carry. As a general rule, it takes 30-60 days for the funding process to be completed and an order to be shipped.

Most funding sources require a speech evaluation report and a physician’s prescription listing all the specific equipment being recommended for purchase. DynaVox Technologies will request that you complete a “Client Information Form” and a “Release of Information Form” and provide an equipment quote with your funding packet to ensure that we have all of the information necessary to process the funding request with your insurer(s) and that the correct device and accessories are ordered.

Documentation can be mailed to:

DynaVox Systems LLC
2100 Wharton Street
Suite 400
Pittsburgh, PA 15203
Att: Funding

Yes and no. We welcome faxes, as they allow your funding coordinator additional time to review the documentation and alert you of any problems we may encounter. However, we do advise that you mail the original paperwork to us after a copy has been faxed. In fact, some funding sources require original paperwork.

In some situations, yes. However, we recommend that you utilize our funding department, especically if you would like us to file the claim on your behalf. Your funding coordinator is aware of the coding and authorization guidelines that most insurers use.

Most funding sources are in agreement that a speech device should last for at least 5 years. However, it may be possible to get another device before that time if your communication needs have changed.